Our Money Back Guarantee to Our Customers
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We appreciate your business and want you to enjoy the handcrafted items you purchase from Sprout Enterprise®. Whenever you are not satisfied with an item you have purchased from our store, you may return the item to us for any reason. We will exchange the item or refund the cost of the merchandise. For US customers wishing to exchange an item, we will pay for shipping the exchange item to you. That's our commitment to you to ensure that you are a satisfied customer when you shop at Sprout Enterprise Network. Shipping Delivery Options within the US Items in inventory in our US offices may be shipped using US Postal Service or UPS Ground. Items in inventory with our artisan partners will be shipped via international express mail or international freight. International express mail packages are tracked and we will provide you with the tracking number once your order has shipped. International express mail deliveries are taking longer than they did prior to the pandemic. Please allow 2 to 3 weeks or more for delivery via international express mail. Please allow additional time during the holiday season. International express mail packages require a signature for delivery. If the package is not signed for or picked up at the US Post Office, the package is returned to the sender within 5 business days. Customers asking for a reshipment of a package returned by the US Postal Service will be charged for the reshipment. Your online order will be confirmed via email and you will be notified of any items in your order which are not currently in stock. In many cases, backordered items can be shipped within 4 to 5 weeks of the date of your original order. Standard (shipped via US Postal Service or UPS Ground
Orders are shipped via international express mail are at buyer's own risk. All international sales are final as we accept returns only in the US. Any duties and taxes on your import of goods are your responsibility. Canadian customers can calculate an estimate of these charges on the Canadian Border Service Agency's website. |
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| Value of Order | Shipping Charges |
| $0.00 - 25.00 | $4.95 |
| $25.01 - 50.00 | $6.95 |
| $50.01 - 75.00 |
$8.95 |
| $75.01 - 100.00 | $10.95 |
| $100.01 - 150.00 | $12.95 |
| $150.01 + | 10% of order |
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Shipping cost is based on the amount you order. The charges shown above are for a single address. Returns Policy US customers may return an item for exchange or refund for any reason. When you return an item, please make your return within 30 days of your purchase and indicate the reason for your return. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement once we have received your returned item. Return any items to Friends of Tilonia, Inc. at the Customer Service address below. All international sales are final as we have no facilities to accept returns other than in the US. Our goal is to provide you with outstanding service, however, we are unable to refund your purchase if we do not receive the item you are returning or if there is no proof of delivery. USPS offers an inexpensive proof of delivery service. You may also wish to insure your item to cover any loss or damage during return delivery. When you return an item to us, please notify us at sales@sproutenterprise.net. Payments We accept American Express, Master Card, Visa, as well as PayPal payments to sales@sproutenterprise.net. Care Instructions Tilonia® Home bedding and table linens are washable. Please download Cleaning Instructions for how best to care for your purchase of Tilonia® Home textiles. Still Have Questions? Email us for more details: sales@sproutenterprise.net Customer Service Ellen Fish Thank you for shopping at Sprout Enterprise®! |